University of York & The Learning Support Centre

Receiving interim support from the Learning Support Centre?

If you are receiving support from us, but have not yet had your DSA needs assessment, please download our interim support guide to find out the next steps you need to take.

What is Mentoring?

Mentoring allows you time each week to focus on you and work creatively with a professional to develop strategies to succeed.

The foundation for mentoring is the relationship between the mentor and mentee.  Over time, a supportive and respectful relationship of trust is developed allowing the mentee to explore issues and work on overcoming barriers in a safe environment.  The mentor supports the mentee in problem-solving, decision making and testing out new strategies.  The mentoring sessions offer opportunities for reflection and constructive feedback to enhance the personal development of the mentee.

Mentors will see you for a regular meeting agreed in advance to support you in overcoming any barriers that are affecting your studies. This could range from helping to organise time, starting assignments, discussing problems or help with exam preparation. Your mentor will support you to enjoy your time at school, college or university and make the most of the opportunities available.

What do our mentees say?

“The support I received from the Learning Support Centre (LSC) was mentoring and note taking. I accessed these services through my disability adviser at De Montfort University in my final year for additional support. The mentoring worked by meeting with my mentor twice a week (I received two hours per week), and the note taking worked by a member of LSC sitting in my lectures. I chose to sit away from my note taker so that I could sit with my friends. Both services helped me in my final year by taking away those extra stresses of making notes when I was anxious, and my mentor listened a lot to my worries. The skills I learnt were better note taking in a working environment. I managed to build my confidence with the help of my mentor, better management skills (study/time) and self-believe. Now that I’ve graduated, all these skills I use in my new job for the NHS. I would highly recommend both of these services from the Learning Support Centre. Without these services in my final year, I’m unsure I would have achieved as much as I did in my last 9 months at De Montfort University.”

Zoe (BSc ICT (Hons), De Montfort University)

What is Specialist Study Skills Support?

Our team of specialist Study Skills tutors understand how you learn and potential barriers to learning. Their support will enable you to fulfil your potential at university.

Your support is tailored to your individual learning styles and needs. It is delivered on a one-to-one basis to develop core study skills and competencies, in order to support you with independent skills and strategies for life.

We can help you develop your academic skills and confidence in areas such as:

  • Planning and organisation
  • Time management
  • Action planning and target setting
  • Reading and research techniques
  • Academic writing skills
  • Procrastination and how to get started
  • Developing spelling lists
  • Proofreading techniques
  • Referencing
  • Revision strategies
  • Work output and delivery
  • Presentation skills

Our team will also keep in touch to ensure that you are happy with the support you are receiving.

How do I use a Scribe or Reader in my exams?

You may need a Scribe and/or Reader for a variety of reasons, for example, due to a temporary or ongoing disability such as mobility difficulties or a Specific Learning Difference such as dyslexia.

Scribe is a person who writes or types for a candidate who is either unable to write or is significantly restricted in their ability to write due to a disability.

Reader is a person who reads written text aloud either in real-time or on an audio recording for a candidate who is unable to read or significantly restricted in their ability to read due to a disability.

Due to the formal nature of examinations, the duties of a scribe or reader are extremely specific.

Duties of a Scribe

The primary duties of a Scribe are to:

  • Record accurate and legible responses dictated by the candidate
  • Record ONLY what the candidate has said
  • Read back what has been dictated, as requested by the candidate
  • Make alterations to what has been written if the candidate identifies and dictates the amendment
  • Converse with the candidate only to clarify their instructions, if necessary, emphasising that they are there to act only as a writer and/or reader and that the candidate should give clear instructions about their requirements.

If your needs assessment report recommends that you may need a Scribe and/or Reader in exams, and you would like to request this, you must apply formally, following the University procedure. You will find details on how to do this on the Exams page of your institution’s website.

Duties of a Reader

The primary duties of a Reader are to:

  • Read through the assessment material with the candidate, ensuring that each word is recognised
  • Only read the questions as they are written
  • Read back over parts of the assessment material as often as necessary
  • Read back any part of the candidate’s answers, as requested
  • Converse with the candidate only to clarify their instructions, if necessary, emphasising that they are there to act only as a Reader and that the candidate should give clear instructions about their requirements.

Hints and Tips

  • Scribes will not be a specialist in your subject, and therefore may not know how to spell some of the technical vocabulary used on the course. Scribes may need to ask candidates how to spell words during the exam and decide how to do this.
  • A Scribe and/or Reader will not be told why you require their support (they will not assume that you have difficulty spelling the course’s technical vocabulary).
  • A Scribe will not discuss the question or discuss the answer you provide.
  • You may want to be able to read what the Scribe has written at stages during the exam, in which case seating position can be important. For example, if the Scribe and/or Reader is left-handed, you may want to sit to their right. If they are right-handed, you could sit to their left.

What should be taken into the exam?

You must take all of the items that you would take to the exam if you were not using a Scribe and/or Reader. A Scribe and/or Reader will not know exactly what is expected for your subject, for example, if the use of a calculator is allowed. However, this information will be provided by the examinations team on the day of the exam.

How many people will be in the exam room?

There will be two people in the room – the candidate, i.e. the student and the allocated Scribe and/or Reader. A Scribe and/or Reader may also act as the invigilator and ensure that the University regulations are observed. Alternatively, there may be an invigilator from your institution also present in the room.

How do I continue my support in the workplace?

Access to Work

Access to Work is a Government-funded scheme to help pay towards Assistive Technology and support in the workplace. More information about Access to Work can be found here.

Some employers choose to fund equipment and support themselves rather than using the Access to Work scheme. If you feel that you need support to do your job to the best of your ability, it is a good idea to have a confidential meeting with your line manager or someone in the People / HR department to find out what your options are.

You are also welcome to contact us for advice on the best way to approach your employer about workplace support.

“I have learnt so much, and I feel more confident supporting learners in this area of expertise.”

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Olivia Brown

“Always helpful, professional and with a keen interest in the individual.”

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Helen Garry

“The support I received exceeded my expectations. The methods I have learnt have allowed me to work faster and plan my work in a more effective manner.”

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Jane Smith