Privacy Notice
This privacy notice explains what you can expect from The Learning Support Centre (LSC) regarding your personal information when you contact us or use our services.
Who We Are
LSC is the data controller for the personal information we process, unless otherwise stated.
Data Protection Lead: Donna Welburn
Contact Details:
The Learning Support Centre
Phoenix Yard, Jubilee Building
5 Upper Brown Street, Leicester, LE1 5TE
Tel: 0116 2548881
Email: info@learningsupportcentre.com
How We Collect Your Information
We collect personal information directly from you when:
- You are referred for individual support
- You represent an organisation
- You apply for a job
- You make an enquiry or information request
We may also receive personal information indirectly from institutions, assessment centres, funding bodies, recruitment agencies, public authorities, or LSC employees.
Who We Share Your Information With
To provide our services effectively and meet our contractual, legal and funding obligations, we may share your personal information with relevant organisations and individuals involved in your support. This may include educational institutions, training providers, funding bodies, commissioners, auditors, regulatory authorities, and third-party service providers acting on our behalf. We only share information that is necessary for the relevant purpose.
Where necessary to deliver support services, we may share relevant information about your support needs, disability, health conditions, learning differences, assessment outcomes and support plans with Learning Support Centre staff, associates and practitioners who are involved in providing your support. Access to this information is restricted to those who require it to carry out their professional duties.
Where services are funded by a funding body or commissioning organisation, we may share information required to administer, evidence, monitor, audit and support funding arrangements.
This may include:
- Your name and identifying details;
- Attendance and session information;
- Records of support provided;
- Timesheets and support hours delivered;
- Assessment outcomes and recommendations where relevant to the funded service;
- Information required for quality assurance, audit, reporting and payment purposes.
We will only share information that is necessary and proportionate for these purposes.
Special Category Information
In order to provide appropriate support and reasonable adjustments, we may process and, where necessary, share information relating to disabilities, health conditions, learning differences, access requirements and support needs. This information is treated as special category personal data and is subject to additional legal protections under UK data protection legislation.
Your Rights
Under UK GDPR and the Data (Use and Access) Act 2025, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Limit how we use your data
- Objection: Object to certain types of processing
- Data Portability: Transfer your data to another organisation
We will respond within one month. This period may be paused if we need clarification (“stop-the-clock”).
Call Recording
We may record calls for quality monitoring and complaint resolution. You may request not to be recorded. Recordings are retained for 6 months unless needed for investigations.
Automated Decision-Making
LSC does not currently make decisions based solely on automated processing. If this changes, we will update this notice and provide safeguards.
Children’s Data
We take extra care to protect data of students under 18, ensuring age-appropriate and privacy-conscious systems and communications.
Lawful Basis for Processing
We process data under various lawful bases, including consent, contract, legal obligation, and recognised legitimate interests such as safeguarding and fraud prevention.
Cybersecurity
We are Cyber Essentials Certified
Cookies and Tracking
We use cookies to improve website functionality. Essential cookies may be used without consent; others require your permission.
Data Sharing
We do not share your data for direct marketing. We may share data with third-party processors under contract or with regulatory bodies when legally required.
How to Make a Complaint
If you have concerns about how your data is used, email us at
info@learningsupportcentre.com. We will acknowledge your complaint within 30 days and aim to resolve it promptly. You may also contact the ICO at
www.ico.org.uk.
