Privacy Notice
This privacy notice explains what you can expect from The Learning Support Centre (LSC) regarding your personal information when you contact us or use our services.
Who We Are
LSC is the data controller for the personal information we process, unless otherwise stated.
Data Protection Officer: Donna Welburn
Contact Details:
The Learning Support Centre
Phoenix Yard, Jubilee Building
5 Upper Brown Street, Leicester, LE1 5TE
Tel: 0116 2548881
Email: info@learningsupportcentre.com
How We Collect Your Information
We collect personal information directly from you when:
- You are referred for individual support
- You represent an organisation
- You apply for a job
- You make an enquiry or information request
We may also receive personal information indirectly from institutions, assessment centres, funding bodies, recruitment agencies, public authorities, or LSC employees.
Special Category and Criminal Conviction Data
We process special category and criminal conviction data as part of our statutory and corporate functions. Please refer to our
Safeguarding and Safe Recruitment Policy for details.
Your Rights
Under UK GDPR and the Data (Use and Access) Act 2025, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Limit how we use your data
- Objection: Object to certain types of processing
- Data Portability: Transfer your data to another organisation
We will respond within one month. This period may be paused if we need clarification (“stop-the-clock”).
Call Recording
We may record calls for quality monitoring and complaint resolution. You may request not to be recorded. Recordings are retained for 6 months unless needed for investigations.
Automated Decision-Making
LSC does not currently make decisions based solely on automated processing. If this changes, we will update this notice and provide safeguards.
Children’s Data
We take extra care to protect data of students under 18, ensuring age-appropriate and privacy-conscious systems and communications.
Lawful Basis for Processing
We process data under various lawful bases, including consent, contract, legal obligation, and recognised legitimate interests such as safeguarding and fraud prevention.
Cybersecurity
We are Cyber Essentials Certified
Cookies and Tracking
We use cookies to improve website functionality. Essential cookies may be used without consent; others require your permission.
Data Sharing
We do not share your data for direct marketing. We may share data with third-party processors under contract or with regulatory bodies when legally required.
How to Make a Complaint
If you have concerns about how your data is used, email us at
info@learningsupportcentre.com. We will acknowledge your complaint within 30 days and aim to resolve it promptly. You may also contact the ICO at
www.ico.org.uk.
