Summary of Assessor and Disability Practitioner NMH Survey 2025

We recently asked Assessors and Disability Practitioners to share their thoughts on our Non‑Medical Help (NMH) support.
Here are the key findings from the survey.

Our Top Strengths

Respondents highlighted four main areas where our service excels:

  • Responsive Support
  • Student‑Centred Approach
  • Clear Communication
  • Professional Expertise

These strengths reflect our ongoing commitment to providing high‑quality, student‑centred support across all interactions.

How We Rated

Participants rated our overall service as:

  • 65% – Good
  • 35% – Excellent

We’re encouraged by this positive feedback and motivated to keep improving.

What You Told Us

Here are a few standout comments from the survey:

  • “They put the student first above anything else and have excellent availability.”
  • “Insight into the disability‑related study needs of individual students combined with a rigorous understanding of the nature of disability in general and a secure grasp of a range of particular diagnoses.”
  • “Great customer support and students report good interaction.”

Feedback like this affirms the value of our work and highlights the difference it makes to students.

What’s Next?

We’re always looking to improve, and based on your feedback we are focusing on:

  • Increasing updates on face‑to‑face support availability.
  • Exploring ways to expand capacity in high‑demand regions.
  • Adding clearer, more accessible service information to our website.

These actions will help us better support practitioners, assessors, and most importantly students.

A Story That Highlights the Power of Support

Asking for support isn’t always easy, but it can make a meaningful difference.

Manish reflects on his journey through education and how accessing the right support helped him move forward with confidence during his doctorate studies. His story is honest, empowering, and a reminder that support exists to enable progress, not judgement.

👉 Read Manish’s full story on our blog

Written by: Sumayyah

Published on: 19 January 2026

Categories: News