Frequently Asked Questions

SPECIALIST SUPPORT SERVICES

I have received my funding letter that states you are providing my non-medical help support what happens next?

This means Disabled Students’ Allowances (DSA) is in place. Contact The Learning Support Centre to set up your support.

What is a Student Service Level Agreement?

It outlines what you can expect of your support worker and vice versa. We ask you to read this before your support commences.

What if I don’t want people to know I have a note-taker?

Most students are happy to sit next to their note-taker, as this often facilitates the note-taking process.

If you would prefer not to disclose to your peers that you have support, your note taker will sit elsewhere.

Tutors will be made aware that there is a support worker present, but confidentiality will be maintained at all times.

Why might my support worker ask for a photocopy of my notes?

If your support includes the use of a note-taker, you may be asked each term if the support worker can photocopy a set of notes. This allows us to maintain the quality, structure and style of your notes.

Why do I need to sign a timesheet?

You sign timesheets to confirm the support has taken place. It is sent to your funding body so we can receive payment. Your support worker will not get paid if you do not sign the timesheet.

I’m a student nurse and I am on placement a lot so I’m not always on campus. How can I access support?

Support can be arranged at a time to suit you. This includes evenings and weekends to have sessions with your tutor. It is advisable to meet your tutor face to face as often as possible.

CANCELLATION PROCEDURE

I need to cancel my next session. What do I need to do?

If you need to cancel your support session please contact your support worker. If you cannot get hold of your support worker, please contact the office.

Telephone

Office Hours: Monday to Friday 8:30 AM – 5:00 PM – 0116 254 8881

Email: admin@learningsupportcentre.com

I forgot I had a session booked today. Will I be charged?

 

Sessions cancelled with less than 24 hours’ notice will be deducted from your allocated hours.

In line with our Failure to Attend and Cancellation Policy, if you miss a second session and the reason is considered ineligible under Student Finance England’s guidance, you will be asked to underwrite the cost of any further missed sessions.

I am unable to attend my lecture today. Will I still be charged for the book session?

 

Cancellations will be accepted by phone, text and email, 24 hours a day, 7 days a week.

Telephone

Office Hours: Monday to Friday 8:30 AM – 5:00 PM – 0116 254 8881

Email: admin@learningsupportcentre.com

Sessions cancelled with less than 24 hour’s notice will be deducted from your allocated hours.

In line with our Failure to Attend and Cancellation Policy,  if you miss a second session and the reason is considered ineligible under Student Finance England’s guidance, you will be asked to underwrite the cost of any further missed sessions.

My University has cancelled today’s lecture. Will I still be charged?

If your university cancels a timetabled lecture or seminar with less than 24hours notice and you have support booked, please notify us with email evidence of this to us at: admin@learningsupportcentre.com

REQUEST FOR ADDITIONAL SUPPORT

I would like to request extra hours of support. What do I need to do?

If you would like to make a request for additional hours you will need to contact your assessor, who will consider the request and liaise with your funding body to gain authorisation for any additional support.

Your assessor’s details will be on the first page of your needs assessment report. You can also search for you assessor’s contact details at: http://www.nnac.org/

or

If you need assistance, please call The Learning Support Centre to discuss your request.

Telephone

Office Hours: 8:30 AM – 5:00 PM – 0116 254 8881

Email: admin@learningsupportcentre.com

I currently receive note taking support and feel I would benefit from a Study Skills Tutor/ Specialist Mentor. How can I organise this?

If you would like to make a request for additional support you will need to contact your assessor, who will consider the request and liaise with your funding body to gain authorisation for any additional support.

Your assessor’s details will be on the first page of your needs assessment report. You can also search for you assessor’s contact details at: http://www.nnac.org/

If you need assistance, please call The Learning Support Centre to discuss your request.

Telephone

Office Hours: 8:30 AM – 5:00 PM – 0116 254 8881

Email: admin@learningsupportcentre.com

 COMPLAINTS AND COMPLIMENTS

I would like to make a complaint.

We are very sorry that you have a complaint with regards to the service we offer. Initially we would ask that you contact your LSC coordinator to discuss your concerns. If they cannot resolve the issue with you, they will send you details of how to make a formal complaint compliments

Please see our Customer Care for further information.

I would like to provide feedback on the service I have been provided.

The Learning Support Centre takes great pride in the work carried out by our staff and the quality of support they provide.

If you would like to provide feedback on the service we have provided please complete our Feedback Form below.

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