Privacy Notice
This privacy notice informs you what you can expect from The Learning Support Centre (LSC) with regards to your personal information, when you make contact with us or use one of our services.
The first part of the notice is information we need to tell everybody. LSC is the controller for the personal information we process, unless otherwise stated.
Our Data Protection Officer is Donna Welburn.
There are many ways you can contact us, including by phone, email and post.
Our postal address:
The Learning Support Centre
Phoenix Yard
Jubilee Building
5 Upper Brown Street
Leicester
LE1 5TE
Tel: 0116 2548881
email: info@learningsupportcentre.com
Most of the personal information LSC processes is provided directly by you for one of the following reasons:
- You have been referred to LSC for individual support;
- You are representing your organisation;
- You have applied for a job with us;
- You are using LSC as a training provider;
- You have made an enquiry to LSC;
- You have made an information request to LSC.
LSC also receives personal information indirectly, in the following scenarios:
- An assessment centre has contacted LSC to enquire if we can provide you with support;
- Your institution has contacted LSC to arrange providing you with support;
- LSC has contacted an organisation for information regarding your schedules and they have provided LSC with personal information;
- LSC has been contacted by a funding body who funds your support;
- You have been referred to LSC by a recruitment agency;
- LSC has received an information request from other public authorities, regulators or law enforcement bodies;
- An employee of LSC provides your contact details as an emergency contact or a referee.
As part of LSC’s statutory and corporate functions, we process special category data and criminal conviction data. Please read our Safeguarding and Safe Recruitment Policy for further information. Safeguarding policy
Under data protection law, you have rights LSC needs to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask LSC for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process, or if we consider a request to be manifestly unfounded or excessive you will be charged an administration fee.
Your right to rectification
You have the right to ask LSC to rectify information you think is inaccurate. You also have the right to ask LSC to complete information you think is incomplete. This right always applies. You can read more about this right here.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.
Your right to restriction of processing
You have the right to ask LSC to restrict the processing of your information in certain circumstances. You can read more about this right here.
Your right to object to processing
You have the right to object to the processing (use) of your personal data in some circumstances. If LSC agrees to your objection, it must stop using your data for that purpose unless we can give strong and legitimate reasons to continue using your data despite your objections. You can read more about this right here.
Your right to data portability
This only applies to information you have given LSC. You have the right to ask that LSC transfer the information from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.
If we are processing your information for criminal law enforcement purposes, your rights are slightly different. Please see the relevant section of the notice.
You are not required to pay any charge for exercising your rights. LSC has one month to respond to you.
Please contact us at: info@learningsupportcentre.com if you wish to make a request.
Call recording
When a call is recorded we collect:
· a recording of the conversation
· your phone number
Call recordings may be used:
· to assist in quality monitoring of staff
· to investigate and resolve complaints
Recording of calls is necessary to protect the interests of you, our staff or both.
It’s also in our legitimate interests, unless those interests are overridden by you by asking for your call not to be recorded.
You may request that your call isn’t recorded. In this situation, you may be advised to contact us by email. In exceptional circumstances, for example when we determine that continuing to record could cause harm or distress to the caller, you may be transferred to a non-recorded phone.
All telephone recordings will be held securely and recordings will only be retained for 6 months.
A recording may be held for longer if it forms part of evidence in an ongoing investigation, in which case you will be informed until it is no longer needed for this purpose.
Where we do not need to continue to hold your information it will be securely destroyed by our telephony provider.
How long do we keep this data?
For information about this please see our retention schedule.
What are your rights?
As LSC needs your consent to process your special category data you have a right to withdraw your consent at any time.
For more information on your rights, please see ‘Your rights as an individual’.
We will not share your information with any third parties for the purposes of direct marketing.
LSC uses third party data processors to provide elements of services for us. LSC have contracts in place with our data processors. This means that they cannot do anything with your personal information unless LSC has instructed them to do it. They will not share your personal information with any organisation apart from LSC. They will hold it securely and retain it for the period LSC instructs.
In some circumstances LSC is legally obliged to share information; for example under a court order. LSC may also share information with other regulatory bodies in order to further their, or our, objectives. In any scenario, LSC will ensure it is legal and lawful to share the information and document fully our decision making.
LSC works to high standards when processing your personal information. If you have queries or concerns, please contact us at: info@learningsupportcentre.com.
If you are dissatisfied, you can feedback to LSC or make a complaint about the way we process your data.